Privacy Notice

Who is responsible

Advantage Recycling Limited operates Food Waste Compass and is the data controller for the personal data described here, under UK GDPR and the Data Protection Act 2018.

What we collect and why

• Account details (email, password, company name, logo): to create and run your account — contract.
• Data you enter (customer names/references, products, loads, distances, saved estimates): to provide calculations and reports — contract.
• Support messages: to answer your questions — contract and legitimate interests.
• Technical data (IP address, device and browser details, error and usage logs): to keep the service secure, prevent fraud and fix problems — legitimate interests.
• Subscription status (plan, renewal dates): to give you the features you pay for — contract.

We do not use your data for marketing without your consent.

Who we share it with

• Hosting, database and infrastructure providers that run the service for us.
• Paddle.com, our Merchant of Record, for selling subscriptions, managing subscriptions, payments, tax compliance and invoicing. Paddle handles your payment details under its own privacy notice.
• Professional advisers such as lawyers and accountants.
• Authorities where the law requires it.

International transfers

Some providers may process data outside the UK. Where they do, we rely on UK adequacy regulations or approved safeguards such as the International Data Transfer Agreement or Standard Contractual Clauses.

How long we keep it

We keep account data and saved records while your account is open, and for a reasonable period afterwards so you can return or export reports. Records we must keep by law are retained as required. Data is then deleted or anonymised.

Your rights

You can ask to access, correct, delete, restrict or move your data, object to processing, and withdraw consent at any time. We respond within one month. You can also complain to the Information Commissioner's Office at ico.org.uk.

Security

We use appropriate technical and organisational measures, including encrypted connections, access controls and private-by-default records.

Cookies

We use only essential browser storage needed to keep you signed in and make the service work. We do not use advertising cookies. You can clear stored data in your browser settings, but you will be signed out.